Case Studies
How Lucky Dog Spa runs its entire operation on custom software
An end-to-end system covering customer bookings, pet records, scheduling, kennel operations, staff workflows, communications, administration, and payments.
Lucky Dog Spa is a dog grooming, boarding, and day care business in McAllen, Texas. Like many service businesses, their day depended on a patchwork of booking tools, spreadsheets, messaging apps, and payment methods that never quite lined up.
CoreMade designed and built a complete operational system around how the spa actually works—not a generic booking template with a few custom fields. Customers book online, manage pets, and message the spa. Staff run scheduling, kennels, payments, and day-to-day operations from one portal.
One system for customers and staff
The public site presents services clearly and routes visitors into booking without bouncing them into a third-party calendar. Customer accounts keep pet profiles, appointment history, and conversations in one place so the front desk is not reconstructing context from texts and sticky notes.
Operations, payments, and AI where they help
Payments needed to match how the spa already collects money—card, POS, cash, and Zelle—while staying ready for Stripe. An AI chat assistant handles common questions and hands off into staff conversations when a real person should take over.
Project results
- Public website for grooming, boarding, and day care
- Online booking with staff review and kennel confirmation
- Customer accounts for pets, appointments, and messaging
- Staff portal for calendar, clients, kennels, and requests
- Multi-method payment tracking with Stripe-ready architecture
- AI assistant with handoff into staff conversations
The result is not a marketing site with a form. It is the system the business runs on—connected processes, data, payments, and support in one coherent platform.
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